Applus+; Service and Delivery Manager (Staffing Business)

Applus+ is a worldwide leader in the testing, inspection, and certification sector. We are a trusted partner, enhancing the quality and safety of our clients’ assets and infrastructures while safeguarding their operations and improving their environmental performance.

Our innovative approach, technical capabilities, and highly skilled and motivated workforce of over 25,000 employees assure operational excellence across multiple sectors in more than 65+ countries.

 Currently we are sourcing the following:

 

Service and Delivery Manager (Staffing Business)

The foundation of this position is establishing processes to provide consistently high levels of customer service in a cost-effective manner and is responsible for building partnerships and liaising with team leaders to determine services, the criteria for the delivery of those services,

Location: Jakarta

 

Requirements:

Manage Customer Expectations

This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. Service delivery managers typically evaluate a customer’s experience against a set of customer satisfaction goals and criteria. When scores fall below these thresholds, service delivery managers conduct additional research.

 

Create Cost-Effective Systems

A common task for Service and Delivery Manager is to ensure that processes are efficient and cost-effective. They aim to find ways to reduce costs without affecting the overall customer experience, such as by removing paperwork from administrative tasks or removing unnecessary steps in the process.

1. Be responsible for the Formalities Team, including among others: manage RPTKA, KITAS, Visa dan other documents related to the recruitment of expatriates

2. Review contract documents, both for personal employment contracts and commercial contracts

3. Liaise with the Finance Department to assure accurately for salary payment and invoicing as well as report for project cost.

4. Responsible for promoting the company and its services to existing clients to increase the sales growth and liaise with Business Development regarding quotations and tenders.

5. Manage and control ongoing written Headcount reports at various contractor projects

6. Ensure the appropriate flow, collection and archiving of key business information.

7. Acting as costumer services and/or public point of contact for the purposes of the company.

8. 15+ years’ experience managing teams in an outsourced/operations environment with multilingual teams

9. Management of large teams (upward of 25 people)

10. Multi-party management i.e. subcontractors, client, other vendors etc.

11. Content moderation experience (ie Policy creation)

12. Revenue / financial management – pertaining to client contract values

13. Professional Business communication in proficient verbal and written English

14. Excellent negotiation, influence, mediation and conflict management skills

 

Interested candidates are invited to send your resume with reference code (S&D Manager) in your email subject to recruitment.indonesia@applus.com, no later than 30 September 2024.

Only shortlisted applicants will be notified.